Delete your KINONE account

How to request deletion

1. Send an email from the email address registered to your KINONE account.
2. Email hello@getkinone.com.
3. Use the subject Delete my KINONE account and include the email address on the account.
4. KINONE may ask you to verify ownership before processing the request.

What is deleted

After verification, we delete or de-identify personal data associated with the account, including:

• account and profile information;
• family membership, invitations, sharing settings, and account-linked preferences;
• stored location, place, trip, safety-event, and related activity data associated with the account;
• profile images and other account-owned media stored by KINONE, where applicable;
• push tokens, device associations, and other account-linked service data.

Data that may be retained

Limited records may be retained when required for legal, security, fraud-prevention, billing, or dispute-resolution purposes. Data may also remain in encrypted backups for up to 30 days before normal backup rotation removes it.

Shared content that another family member must retain for their own account may be de-identified instead of remaining connected to you.

Processing time

We aim to complete verified deletion requests within 30 days, unless a longer period is required or permitted by law.

Need help?

Contact KINONE Privacy at hello@getkinone.com.